Payments and refunds

Who takes your payment

Dodo Payments sells WishWhip's plans, credits and extra AI for us. It is the seller of record (merchant of record), so it takes the payment and handles tax and receipts.

Your receipt comes from Dodo Payments and names it as the seller. You give your payment details to Dodo Payments, never to us. Prices are in US dollars.

What you can buy

• A monthly plan. Maker is $12 a month and Studio is $29 a month. Free costs nothing. Pricing says what each plan includes.
• More credits. On Maker or Studio: $3 for each 100 credits, from 200. They are for the month you buy them in (UTC) and don't carry over.
• Extra AI. On Maker or Studio: more AI for the AI features in your apps, sold by the dollar, from $3 to $500. It is used once the month's AI runs out, and anything left carries over.

Credits and extra AI are paid once. A plan renews each month until you cancel it.

Changing your plan

You change your plan from Settings. A move up to Studio starts at once, and Dodo Payments charges the difference for the rest of the month. A move down to Maker starts on your next billing date.

Cancelling

You can cancel a plan at any time from Settings: "Manage billing" opens your billing page at Dodo Payments. Your plan carries on to the end of the month you paid for, and then it doesn't renew. Until then, you can change your mind on the same page.

Cancelling doesn't refund the rest of that month, or credits and extra AI you bought.

When the plan ends, you're on Free, which keeps 1 live app. Your newest apps above that are paused. Each keeps its address, its code and every version. Choose a plan again and they come back, up to its limit.

When we refund

We don't offer a money-back period. We refund a payment when we got something wrong:

• If you think we charged you by mistake, email us (help@wishwhip.com). If we did, we refund it.
• If we remove one of your apps and got it wrong, we give back what the app used from your month. If you ask, we also refund that month.
• If we close a paid account, we refund the days of the month you haven't used. We don't if we closed it for illegal content, harm to other people or abuse of WishWhip.

Money when we remove an app in our Terms of use says the same.

Asking for a refund

Email us (help@wishwhip.com) from the email address on your account. Say which payment it's about and what went wrong. A person on our side reads it and answers.

Refunds are made through Dodo Payments, which took the payment.

If you ask your bank to reverse a payment instead, and it does, that counts as a full refund. Please email us first, so we can look at it.

What a refund changes

• Credits. We take back the credits the payment bought, from the month they were for. A part refund takes back that part of them.
• Extra AI. We take back the AI the payment bought, as much of it as is still unused.
• A monthly plan. If we refund a plan's payment in full, your newest apps above Free's 1 live app are paused, as when a plan ends. A part refund pauses nothing.

A refund doesn't cancel a plan. If you want it to stop, cancel it under "Manage billing" in Settings.